The Organised Move | ABN: 63 685 540 336
This Privacy Policy explains how The Organised Move (ABN: 63 685 540 336) (“we”, “us”, “our”) collects, uses, stores and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our services and operate our business. This may include:
- Name, email address, phone number and home address
- Details about your property and moving requirements (including property size, access requirements, parking details and special instructions)
- Payment and billing information
- Communications you send us, including enquiries and feedback
- Information you provide through our website forms, booking tools or by email
- Website usage data collected through cookies and analytics tools (see Cookies section below)
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you submit an enquiry, book a service or complete one of our onboarding forms
- Through our website via contact forms and booking links
- Through email, phone or in-person communications
- Automatically through cookies and analytics tools when you visit our website
3. How We Use Your Information
We use your personal information to:
- Provide, manage and coordinate our move management and professional organising services
- Prepare and send quotes, invoices and other service-related communications
- Communicate with you about your booking, job progress and follow-up care
- Schedule appointments and coordinate our team for your job • Send you relevant follow-up communications after your move (you may opt out at any time)
- Improve our services and website
- Comply with our legal obligations
4. Disclosure of Your Information
We do not sell your personal information. We may share your information with:
- Members of our team who need access to coordinate your job
- Trusted service providers who assist us in operating our business (such as our CRM and scheduling software providers), who are bound by confidentiality obligations
- Third parties where required or permitted by law
Where we share your information with overseas service providers (such as cloud software platforms), we take reasonable steps to ensure those providers handle your information in accordance with the APPs or comparable privacy standards.
5. Data Storage and Security
Your personal information is stored securely using our business management platform. We take reasonable steps to protect your information from unauthorised access, misuse, loss or disclosure. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.
We retain your personal information for as long as necessary to provide our services and meet our legal obligations, after which it is securely deleted or de-identified.
6. Cookies and Website Analytics
Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. This information is collected in aggregate and does not identify you personally. You can disable cookies through your browser settings, though this may affect some website functionality.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable time frame.
8. Marketing Communications
We may send you follow-up emails and other communications related to your move and our services. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. We will continue to send you service-related communications where necessary.
9. Complaints
If you believe we have breached the APPs or you have a privacy concern, please contact us in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services following any update constitutes your acceptance of the revised policy.
11. Contact Us
For any privacy-related enquiries, please contact:
The Organised Move
ABN: 63 685 540 336
Email: info@theorganisedmove.com.au
Website: www.theorganisedmove.com.au
State of operation: New South Wales, Australia